Satisfaction & Complaints Procedure

Dear Valued Patients,

Welcome to ChiroCulture and an exciting future of health and wellness. Our team is committed to providing exemplary Chiropractic care in a fun, relaxed and educational environment and we look forward to sharing this with you.

What we value above all else, is your satisfaction in our service. As such, whilst thankfully it is rarely required, we wish to take this opportunity to outline our procedure to address any concerns or complaints you may have in the future. For future reference, a copy of this complaints procedure is always available to you from reception should it be required.

Our complaint procedure involves 4 stages. Should the first stage fail to resolve your complaint, you will be referred to the next stage.

1) Initially, we will ask you to address your concerns in writing to the chiropractor/Director – Ellie Wallace – who will attempt to address the issue to your complete satisfaction by speaking to you as soon as possible. If you would find it too difficult or uncomfortable speaking directly to Ellie Wallace the appropriate step is to refer to the next stage. However, we hope that most clients will feel able to talk through concerns directly with Ellie Wallace after setting out the complaint in writing.

2) Should this be unsuccessful, or should you feel uncomfortable dealing with Ellie Wallace for any reason, we will refer you to our Operations Consultant, Joanna Myers (Her details will be provided by reception).

3) If a satisfactory outcome is not available via these avenues we will direct your concern to our professional association – The United Chiropractic Association. The UCA can be contacted by writing to contact@unitedchiropractic.org or by Telephone on 01273 324857.

With these 3 stages, if the complaint is upheld, consideration will be given to redress your concerns. The outcome of any of those 3 stages will be confirmed to you in writing.

4) Finally, should the issue not be resolved via any of these avenues, you can pursue a formal complaint to the General Chiropractic Council (GCC), the regulatory body of the Chiropractic Profession at 44 Wicklow Street, London WC1X 9HL.

We hope that you feel you will never need to utilise these procedures and look forward to an exciting journey towards greater health and function.

Ellie Wallace
Director of ChiroCulture