Satisfaction & Complaints Procedure
Our Commitment to You
Your satisfaction is our top priority. While we strive to provide the best service possible, we understand that concerns may arise. To address any issues you may have, we have established a clear complaints procedure, which is always available at our reception.
Complaints Procedure
Our complaints procedure consists of four stages. If your concern is not resolved at one stage, you will be guided to the next.
- Initial Contact
Please submit your concerns in writing to our chiropractor and Director, Ellie Wallace. She will make every effort to address your issue promptly and satisfactorily. If you find it difficult to speak directly with Ellie, you are encouraged to move to the next stage.
- Operations Consultant
If your issue remains unresolved or if you feel uncomfortable addressing it with Ellie, please contact our Operations Assistant, Jemma Milard. Her contact details will be provided by our reception team.
- Professional Association
Should your concern still not be satisfactorily addressed, it will be escalated to our professional association, the United Chiropractic Association (UCA). You can reach the UCA by emailing contact@unitedchiropractic.org or calling 01273 324857.
- If your complaint is upheld at any of these stages, we will consider appropriate remedies, and the outcome will be communicated to you in writing.
- General Chiropractic Council (GCC)
If you are still unsatisfied after these steps, you may file a formal complaint with the General Chiropractic Council (GCC), the regulatory body for the chiropractic profession. They can be contacted at 44 Wicklow Street, London WC1X 9HL.
Final Note
We sincerely hope you will not need to use these procedures, and we are excited to accompany you on your path to better health and function.
Warm regards,
Ellie Wallace
Director of ChiroCulture